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Installing, billing, an event that looks wrong, or a data request — this form reaches the people who build and run Auditor, not a queue somewhere else.
Your message has been sent to Auditor support. Quote the reference below if you write in again about the same thing.
Before you write in
Four things we're asked most often. The user manual covers the rest.
No. Auditor starts recording the moment it's installed and can't reach back to changes made before that. If you're investigating something older, BigCommerce's own store logs are the place to look.
The date and time, the store user or app named in the row, the resource ID, and what you expected to see instead. With those four, we can trace the original webhook payload for your store.
No. The app requests read scopes only, so it can see events but never write to your catalog, orders or settings.
Filtered exports are two clicks from the dashboard. For a full export or a deletion request, email the privacy address above from the store owner's email and we'll confirm before anything is removed.